This training program is a specialized initiative designed to equip frontline supervisors and team leaders with the essential skills and knowledge needed to excel in their leadership roles. Through a customized program focusing on communication, team management, and problem-solving, participants learn to effectively lead and motivate their teams to achieve operational excellence.
Review the strong business case for its deployment and define engagement.
Demonstrate to attendees how to gauge, maintain, and increase engagement
Determine whether the leadership style has a good or negative effect on staff engagement.
To encourage collaborative practice, acknowledge "the collective power of insight."
Assess and improve motivation in light of theoretical models
Recognize and put into practice team performance theories.
Frontline supervisors and team leaders.
Newly promoted managers.
Individuals transitioning into leadership roles from non-supervisory positions.
Employees seeking to enhance their leadership skills at the operational level.
Professionals looking to improve team performance and productivity at the frontline level.
The power of trust.
Collective wisdom to enhance decisions.
Team purpose - Performance management, KPI’s and MBO’s.
The importance of behaviours - Building a team charter.
Performance audits, reviews, and implications.
Evaluating potential and performance - Grid for talent management review.
Task and job allocation - Right player right position.
Improving team dynamics - positive and negative group behaviours.
Successful delegation - The achieving results through the efforts of others.
Motivating people - Core skills and practical steps.
Enhancing productivity and alignment by balancing positive and negative interactions.
Dealing with poor performance - Coaching for team and individual performance issues.
Self-review & evaluation of frontline skills that build engagement.
Personality and management/leadership style - Psychometric assessment and review.
Authentic leadership to inspire people to exceed performance expectations.
The shadow of the leader - Impact and influence.
Emotional Intelligence (EI) and its role in engagement.
Creating the inspirational vision - The key elements of alignment.
What is employment engagement.
The business case for engagement - Impacts business success.
Analysis and measurement of engagement.
The impact of frontline leadership on engagement, productivity, and commitment .
What do engaging leaders actually do.
What style of leadership does the role demand.
Core essential for generous frontline leadership.
The front tine leadership challenge - Creating a culture of connection.
Action planning against the employee engagement model.
When engagement goes too far - Pitfalls of an overdone strength.
Balancing pressure with performance.
