Business Process Outsourcing Management

Introduction:

This training program is designed to equip participants with the necessary skills and knowledge to effectively manage outsourced business processes. Through a combination of theoretical learning and practical exercises, participants learn how to identify outsourcing opportunities, select suitable vendors, and oversee the implementation and performance of outsourced services.

Program Objectives:

At the end of this program, the participants will be able to:

• Identify potential areas for outsourcing within their organization and evaluate the suitability of outsourcing for specific business processes.

• Develop comprehensive outsourcing strategies, including vendor selection criteria, contract negotiation, and performance measurement frameworks.

• Effectively manage outsourced relationships, ensuring alignment with organizational goals, quality standards, and regulatory requirements.

• Implement best practices for mitigating risks associated with outsourcing, such as data security, intellectual property protection, and operational disruptions.

• Continuously monitor and optimize outsourced processes to drive operational excellence and achieve cost savings for the organization.

Targeted Audience:

• Top management.

• Head of departments.

• Managers.

• Strategic planning department.

Program Outlines:

Unit 1:

Move Towards Globalization:

• Definitions of Globalization.

• History of Globalization.

• Measuring Globalization.

• Effects of Globalization.

• Jobs Produced in Globalization.

• Critics About Globalization.

Unit 2:

Introduction to Outsourcing:

• Reasons to Outsource.

• Management and the Corporation.

• Qualifications of Outsourcers.

• Labor and Government.

• Definition of Legal Process Outsourcing.

 Offshoring:

• Definition of Offshoring.

• Offshoring Terminology.

• Focus and Strategy of Offshoring.

• Intellectual Property.

• Debate About Offshoring.

• Concerns About Offshoring.

Unit 3:

Introduction to Business Process Outsourcing:

• Benefits of Business Process Outsourcing.

• Limitation and Threats of Business Process Outsourcing.

• Website Management Outsourcing.

• Recruitment Process Outsourcing.

Unit 4:

Business Process:

• History and Other Definitions of Business Process.

• Four Improvement Areas.

• Business Process Definition Metamodel.

• Business Process Mapping.

• Communication Enables Business Process.

Unit 5:

Business Process Management:

• Definition of Business Process Management.

• Business Process Management Lifecycle.

• Business Process Management Technology.

• Value Process Management.

• Human Interaction Management.