Stakeholder Management

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Stakeholder Management
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M1862

Cape Town

28 Sep 2026 -02 Oct 2026

6400

Overview

Introduction:

Stakeholder management focuses on the structured identification, analysis, and engagement of individuals and groups influencing or affected by organizational initiatives. Effective stakeholder systems integrate communication planning, interpersonal techniques, and strategic negotiation within institutional frameworks. This training program introduces models for stakeholder classification, influence strategies, and cultural alignment procedures across organizational levels. It also outlines structured tools for evaluating stakeholder perceptions and planning engagement effectiveness.

Program Objectives:

By the end of this program, participants will be able to:

  • Explore institutional frameworks for stakeholder identification and classification.

  • Use structured communication strategies for stakeholder engagement.

  • Analyze behavioral and personality factors influencing stakeholder relationships.

  • Evaluate structured negotiation models in stakeholder management.

  • Identify the role of cultural systems in shaping stakeholder perceptions.

Targeted Audience:

  • Executives and senior managers.

  • Department heads and unit supervisors.

  • Strategic planning and transformation officers.

  • HR and finance professionals engaged in change initiatives.

  • Program, project, and PMO personnel.

Program Outline:

Unit 1:

Stakeholder Identification and Classification Structures:

  • Stakeholder engagement cycle within institutional planning.

  • Tools for stakeholder profiling and mapping.

  • Methods for stakeholder register development.

  • Interest assessment frameworks and influence analysis.

  • Strategy selection models based on stakeholder relevance.

Unit 2:

Communication Planning and Engagement Monitoring:

  • Structures for institutional stakeholder messaging.

  • Models for designing engagement communications.

  • Methods for meeting coordination and stakeholder dialogues.

  • Systems for addressing objections and escalation processes.

  • Tools for measuring communication effectiveness and alignment.

Unit 3:

Behavioral Models in Stakeholder Relations:

  • Role of empathy in institutional relationship frameworks.

  • Trust building systems and relationship governance.

  • Personality based behavior analysis for stakeholder prediction.

  • Strategies for influencing without direct authority.

  • Emotional intelligence structures in organizational engagement.

Unit 4:

Negotiation Strategies in Stakeholder Systems:

  • Institutional backdrop of stakeholder negotiation.

  • Agreement zones, reservation limits, and negotiation thresholds.

  • Comparison of hard and soft negotiation strategies.

  • Protocols for structured stakeholder negotiation planning.

  • Tools for managing negotiation flow and documenting results.

Unit 5:

Cultural Dynamics in Stakeholder Management:

  • Definitions and typologies of institutional culture.

  • Distinctions among national, organizational, and divisional cultures.

  • Impact of culture on stakeholder communication strategies.

  • Methods for engaging culturally diverse stakeholders.

  • Institutional models for cross cultural negotiation.