Introduction:

This program is designed to prepare participants for the certification exam only.

The CQIA designation represents a professional level credential that validates knowledge of quality concepts, tools, and organizational frameworks for improvement. It reflects the institutional recognition of professionals who can support quality systems through structured analysis, data driven methods, and continuous enhancement of organizational performance. This training program introduces institutional models of quality systems, data driven analysis, and structured improvement processes. It also emphasizes frameworks that strengthen governance, accountability, and alignment with recognized quality standards.

Program Objectives:

By the end of this program, participants will be able to:

Analyze the foundational principles and frameworks of quality management.
Evaluate the institutional role of tools and techniques in supporting quality initiatives.
Assess data collection and statistical methods for organizational decision-making.
Examine structured process improvement methodologies within quality systems.
Prepare for the CQIA certification exam.

Targeted Audience:

Quality coordinators and specialists.
Internal auditors and compliance officers.
Supervisors and managers involved in quality oversight.
Professionals in manufacturing, services, or public administration.

Program Outline:

Unit 1:

Foundations of Quality Management::

Principles, definitions, and evolution of quality concepts.
Frameworks of quality thought leadership and their contributions.
Institutional structures of quality management systems (QMS).
Standards and guidelines shaping quality governance.
Key terminology and concepts in professional quality practice.

Unit 2:

Quality Tools and Techniques:

Models of basic quality tools: Pareto charts, cause-and-effect diagrams, and control charts.
Structures of statistical process control (SPC) for monitoring quality.
Methods of root cause identification and classification.
Frameworks for failure modes and effects analysis (FMEA).
Process mapping and flowcharting as institutional improvement tools.

Unit 3:

Data Collection and Analysis:

Approaches to collecting relevant and reliable organizational data.
Statistical concepts and measures for institutional quality analysis.
Visualization models for presenting data in charts and graphs.
Measurement system evaluation methods for accuracy and reliability.
Methods for identifying trends and interpreting organizational data.

Unit 4:

Structured Process Improvement Models:

Frameworks such as PDCA, Six Sigma, and Lean in institutional contexts.
Models for prioritizing improvement opportunities.
Structures for embedding quality within organizational processes.
Institutional culture and leadership roles in sustaining improvement.
Evaluation methods for determining initiative effectiveness.

Unit 5:

Exam preparation:

Overview of the CQIA exam structure and content domains.
Reviewing key topics and concepts covered in the exam.
Sample exam questions and their potential answers.
Resources and materials for further study.

Note: This program is designed to prepare participants for the certification exam only.

Certified Quality Improvement Associate CQIA