This program is designed to prepare participants for the certification exam only.
This training program is designed to introduce participants to the ITIL® 4 framework, providing a comprehensive understanding of IT service management principles and practices.
Understand the key concepts and terminology of ITIL® 4.
Explain the five core components of the ITIL® 4 service management framework.
Apply ITIL® 4 practices for enhancing service management efficiency and effectiveness.
Prepare effectively for the ITIL® 4 Foundation certification exam.
Identify opportunities for implementing ITIL® 4 principles within their organizations.
IT Professionals.
Service Desk Managers.
IT Managers and Directors.
Business Owners interested in IT service management.
Overview of ITIL® 4 and its evolution from previous versions.
Key concepts and principles of IT service management (ITSM).
The four dimensions of service management.
ITIL® 4 service value system (SVS) overview.
Case studies demonstrating ITIL® 4 adoption and benefits.
Organization and people.
Information and technology.
Partners and suppliers.
Value streams and processes.
Integrating the four dimensions for effective service management.
Overview of the ITIL® 4 SVS components.
Service value chain activities and their purpose.
Governance and continual improvement practices.
Service value streams for delivering value to customers.
Steps for Implementing ITIL® 4 SVS in diverse organizational contexts.
Overview of ITIL® 4 service management practices (General Management, Service Management, and Technical Management).
Applying key practices such as incident management, problem management, and change control.
Aligning service management practices with business goals and objectives.
Case studies illustrating successful implementation of ITIL® 4 practices.
Overview of the ITIL® 4 Foundation certification exam structure and format.
Effective exam preparation strategies and resources.
Tips for exam day and managing exam anxiety.
