Mastering Supervisory Skills

Introduction:

Mastering Supervisory Skills is an exciting and interactive training program designed to help experienced and second-level supervisors take stock of their roles and to develop the skills and approach they need to perform efficiently in the modern business. 

Program Objectives:

At the end of this program, the participants will be able to:

• Extend their understanding of the supervisor’s role and the processes of managing up, down and across the organization

• Develop a strategy for enhancing the effectiveness of their teams.

• Develop a strategy to support and develop the performance of each member of their staff.

• Implement changes and ensure continuous improvement.

• Review their working practices and managerial style.

Targeted Audience:

• New supervisors transitioning into their roles.

• Mid-level managers seeking to enhance their supervisory skills.

• Experienced supervisors aiming to refine their leadership abilities.

• HR professionals responsible for supervisory training and development.

• Employees aspiring to move into supervisory positions within their organizations.

Program Outlines:

Unit 1:

The Supervisor's Role and Competences: 

• Action planning.

• Roles and responsibilities of the supervisor.

• The competency concept - measuring actual behaviors against the model.

• Understanding organizational culture.

• Developing a network of relationships and influence.

Unit 2:

Delegation and Management Style:

• Delegation skills and empowerment.

• Management style – ‘situational’ & ‘differential’ leadership models.

• Group dynamics and team formation.

• Conflict and conformity in group situations.

• Problem-solving and decision making.

• Managing team meetings.

Unit 3:

Communication Skills:

• Improving communications and relationships.

• Dimensions of staff performance.

• Practical motivation.

• Appraisal - case studies in performance management.

• Coaching and developing staff - the skills of on-job training.

Unit 4:

Managing Performance & Relationships:

• Assertiveness.

• People problems and problem people.

• Constructive criticism - giving and receiving.

• Discipline.

• Fundamental principles for time management.

• Managing time with other people in mind.

• Planning and priority setting.

• Interruptions and accessibility.

• Understanding stress and managing stressed staff.

Unit 5:

Managing Change and Continuous Improvement:

• Concept of continuous improvement.

• Improving systems and processes.

• Engaging and enthusing the team.

• Creative thinking techniques.

• Implementing change.

• Influencing skills - making a case and managing the ‘politics’.

• Action planning.