Operations Management

Overview

Introduction:

Operations management focuses on the structured oversight of processes, resources, and systems to ensure efficiency, quality, and alignment with organizational goals. It addresses the coordination of production, service delivery, and supply structures in both manufacturing and service sectors. This training program presents operational frameworks, analytical models, and performance measurement systems used in institutional settings. It also covers strategic planning methods, process optimization structures, and governance mechanisms that support sustainable operational excellence.

Program Objectives:

By the end of this program, participants will be able to:

  • Identify the institutional role and scope of operations management across sectors.

  • Classify operational processes using established frameworks and models.

  • Evaluate systems for resource allocation, capacity planning, and workflow design.

  • Analyze structures for monitoring operational performance and quality standards.

  • Explore strategies for integrating operational efficiency with organizational objectives.

Target Audience:

  • Operations managers and executives responsible for cross-functional coordination..

  • Production and manufacturing supervisors.

  • Supply chain and logistics professionals.

  • Quality assurance and process improvement specialists.

  • Department heads overseeing organizational performance.

  • Corporate strategy and planning officers.

Program Outline:

Unit 1:

Foundations of Operations Management:

  • Institutional scope and objectives of operations management.

  • Core functions and responsibilities within operational governance.

  • Relationship between operations strategy and corporate strategy.

  • Comparative models for manufacturing and service operations.

  • Global trends and developments affecting operational structures.

Unit 2:

Process and Workflow Structures:

  • Classification of operational processes and workflows.

  • Process mapping and analytical modeling frameworks.

  • Bottleneck identification and capacity planning models.

  • Sequencing and scheduling systems for resource optimization.

  • Role of technology and automation in process structuring.

Unit 3:

Resource and Capacity Management:

  • Frameworks for human, material, and financial resource allocation.

  • Capacity assessment models for operational planning.

  • Inventory control systems and demand forecasting methods.

  • Facility layout and design structures for efficiency.

  • Integration of sustainability principles in resource management.

Unit 4:

Quality and Performance Measurement:

  • Quality management systems and compliance frameworks.

  • Performance metrics and key performance indicator (KPI) models.

  • Benchmarking structures for operational improvement.

  • Continuous improvement methodologies and governance models.

  • Institutional reporting systems for performance outcomes.

Unit 5:

Strategic Operational Integration:

  • Importance of linking operational efficiency to strategic objectives.

  • Risk management frameworks in operations.

  • Change management structures for operational transformation.

  • Cross-functional coordination principles in operational planning.

  • Long term operational sustainability strategies.