Facilities Management on Operational Level

Introduction

This training program is designed to cover a range of topics, including the fundamental principles of facilities management, operational strategies, and the integration of risk and crisis management within facilities operations. Through it,  participants will be well-prepared to manage day-to-day facilities operations efficiently and handle unexpected challenges with confidence.

Program Objectives:

At the end of this program, participants will be able to:

• Provide a comprehensive understanding of facilities management principles and practices.

• Enhance participants' ability to manage and maintain facilities effectively.

• Develop skills in identifying, assessing, and managing risks associated with facilities operations.

• Equip participants with the knowledge to develop and implement crisis management plans.

• Foster an understanding of the integration between facilities management and corporate risk and crisis management strategies.

Targeted Audience

• Facilities Managers.

• Operations Managers.

• Maintenance Supervisors.

• Property Managers.

• Risk Management Professionals.

• Corporate Security Managers.

Program Outline:

Unit 1:

Fundamentals of Facilities Management:

• Introduction to Facilities Management:

  • Definition and scope of facilities management.

  • The role and responsibilities of a facilities manager.

  • Key components of facilities management.

• Facilities Planning and Design:

  • Space planning and utilization.

  • Principles of sustainable design.

  • Building systems and infrastructure.

Unit 2:

Operational Strategies in Facilities Management:

• Maintenance Management:

  • Types of maintenance (preventive, predictive, reactive).

  • Maintenance planning and scheduling.

  • Use of Computerized Maintenance Management Systems (CMMS).

• Vendor and Contract Management:

  • Selecting and managing vendors and contractors.

  • Service level agreements (SLAs) and key performance indicators (KPIs).

  • Cost control and budgeting for facilities services.

Unit 3:

Health, Safety, and Environmental Management:

• Health and Safety Regulations:

  • Compliance with OSHA and other regulatory standards.

  • Implementing health and safety programs.

  • Emergency preparedness and response planning.

• Environmental Management:

  • Waste management and recycling programs.

  • Energy management and sustainability practices.

  • Environmental impact assessments.

Unit 4:

Corporate Risk Management in Facilities Operations:

• Risk Identification and Assessment:

  • Identifying potential risks in facilities management.

  • Risk assessment methodologies.

  • Developing risk mitigation strategies.

• Business Continuity Planning:

  • Creating and implementing business continuity plans.

  • Crisis communication strategies.

  • Recovery planning and disaster recovery exercises.

Unit 5:

Crisis Management and Emergency Response:

• Crisis Management Framework:

  • Establishing a crisis management team.

  • Developing a crisis management plan.

  • Communication and coordination during a crisis.

• Emergency Response Procedures:

  • Developing and testing emergency response procedures.

  • Training staff for emergency situations.

  • Post-crisis evaluation and lessons learned.