Introduction:

This program is designed to prepare participants for the certification exam only.

This training program is designed to provide participants with a comprehensive understanding of business process management (BPM) and equip them with the knowledge and skills necessary to become a certified professional in this field. By the end of this program, they will be well-prepared to take the CBPA certification exam and take their career in business process management to new heights.

Program Objectives:

At the end of this program, the participants will be able to:

Understand the fundamentals of business process management.
Learn the key concepts and techniques in process analysis and improvement.
Develop practical skills in documenting and modeling business processes.
Prepare for the CBPA certification exam.
Gain knowledge of best practices in business process management.

Targeted Audience:

Professionals interested in business process management and process improvement.
Individuals seeking to enhance their knowledge and skills in BPM.
Individuals preparing for the CBPA certification exam.
Process analysts, business analysts, and process improvement specialists.

Program Outlines:

Unit 1:

Introduction to Business Process Management:

Fundamentals of business process management.
Benefits and challenges of BPM implementation.
BPM lifecycle and key stakeholders.
Introduction to process mapping and documentation.
Tools and technologies used in BPM.

Unit 2:

Process Analysis and Improvement:

Process analysis techniques and tools.
Identifying process inefficiencies and bottlenecks.
Lean and Six Sigma methodologies for process improvement.
Measuring process performance and identifying KPIs.
Implementing process optimization strategies.

Unit 3:

Process Modeling and Documentation:

Introduction to process modeling languages (BPMN, UML, etc.).
Creating process flowcharts and swimlane diagrams.
Documenting process details and requirements.
Process simulation and analysis.
Process governance and control.

Unit 4:

Process Automation and Technology

Role of technology in process automation.
Business Process Management Systems (BPMS).
Robotic Process Automation (RPA) and its applications.
Integrating process automation with existing systems.
Managing process change and organizational impact.

Unit 5:

CBPA Certification Exam Preparation:

Overview of the CBPA certification exam format and requirements.
Review of key topics and concepts covered in the course.
Tips and strategies for successful exam preparation.
Q&A session and final exam review.

Note: This program is designed to prepare participants for the certification exam only.

Business Process Management Essentials