Introduction:

This training program is designed to equip participants with the necessary skills and knowledge to effectively manage outsourced business processes. Through a combination of theoretical learning and practical exercises, participants learn how to identify outsourcing opportunities, select suitable vendors, and oversee the implementation and performance of outsourced services.

Program Objectives:

At the end of this program, the participants will be able to:

Identify potential areas for outsourcing within their organization and evaluate the suitability of outsourcing for specific business processes.
Develop comprehensive outsourcing strategies, including vendor selection criteria, contract negotiation, and performance measurement frameworks.
Effectively manage outsourced relationships, ensuring alignment with organizational goals, quality standards, and regulatory requirements.
Implement best practices for mitigating risks associated with outsourcing, such as data security, intellectual property protection, and operational disruptions.
Continuously monitor and optimize outsourced processes to drive operational excellence and achieve cost savings for the organization.

Targeted Audience:

Top management.
Head of departments.
Managers.
Strategic planning department.

Program Outlines:

Unit 1:

Move Towards Globalization:

Definitions of Globalization.
History of Globalization.
Measuring Globalization.
Effects of Globalization.
Jobs Produced in Globalization.
Critics About Globalization.

Unit 2:

Introduction to Outsourcing:

Reasons to Outsource.
Management and the Corporation.
Qualifications of Outsourcers.
Labor and Government.
Definition of Legal Process Outsourcing.

Offshoring:

Definition of Offshoring.
Offshoring Terminology.
Focus and Strategy of Offshoring.
Intellectual Property.
Debate About Offshoring.
Concerns About Offshoring.

Unit 3:

Introduction to Business Process Outsourcing:

Benefits of Business Process Outsourcing.
Limitation and Threats of Business Process Outsourcing.
Website Management Outsourcing.
Recruitment Process Outsourcing.

Unit 4:

Business Process:

History and Other Definitions of Business Process.
Four Improvement Areas.
Business Process Definition Metamodel.
Business Process Mapping.
Communication Enables Business Process.

Unit 5:

Business Process Management:

Definition of Business Process Management.
Business Process Management Lifecycle.
Business Process Management Technology.
Value Process Management.
Human Interaction Management.

Business Process Outsourcing Management