Introduction:

ISO 9001:2015 is the world’s most widely recognized quality management standard, offering a structured framework to ensure consistent product and service quality, enhance customer satisfaction, and drive continual improvement. This program introduces participants to the core principles, requirements, and implementation practices of ISO 9001:2015, focusing on aligning quality systems with organizational goals and preparing for effective certification.

Program Objectives:

By the end of this program, participants will be able to:

• Understand the structure and key principles of ISO 9001:2015.

• Identify the requirements for implementing a compliant Quality Management System.

• Apply risk-based thinking and the process approach within quality planning and operations.

• Design documentation, procedures, and controls aligned with ISO 9001:2015.

• Prepare for internal audits and third-party certification assessments.

Target Audience:

• Quality Managers and Quality Officers.

• Internal Auditors and Compliance Professionals.

• Operations and Production Managers.

• Department Heads and Process Owners.

• Management Representatives for ISO implementation.

Program Outline:

Unit 1:

Foundations of ISO 9001:2015 and Quality Management Principles:

• Introduction to ISO and the ISO 9000 family of standards.

• The structure and purpose of ISO 9001:2015 (Annex SL).

• Seven quality management principles.

• Understanding organizational context and interested parties.

• Scope definition and system boundaries.

Unit 2:

Leadership, Planning, and Risk-Based Thinking:

• Leadership roles and responsibilities in a QMS.

• Establishing a quality policy aligned with strategic direction.

• Risk and opportunity management within the QMS.

• Setting measurable quality objectives.

• Integrating planning into operational processes.

Unit 3:

Operational Control and Support Functions:

• Process identification and documentation.

• Managing resources, competence, and awareness.

• Control of documented information.

• Operational planning and control methods.

• Managing changes and outsourced processes.

Unit 4:

Performance Evaluation and Continual Improvement:

• Monitoring and measuring key processes.

• Internal audit planning and execution.

• Customer satisfaction and feedback mechanisms.

• Management reviews inputs and outcomes.

• Corrective actions and improvement strategies.

Unit 5:

Implementation Strategies and Certification Preparation:

• Conducting a gap analysis.

• QMS project planning and resource allocation.

• Documentation hierarchy and control.

• Engaging staff and managing change.

• Certification body selection and audit readiness.