Operational Excellence Managing Performance

Introduction:

Operational excellence refers to structured methods that improve organizational systems, enhance efficiency, and sustain high-performance standards. It focuses on identifying performance gaps, optimizing institutional processes, and aligning output with strategic objectives. This training program introduces analytical frameworks, performance measurement models, and quality structures that support operational coherence.

Program Objectives:

At the end of this program, participants will be able to:

• Identify the institutional principles of operational excellence.

• Analyze workflow and performance gaps using process analysis frameworks.

• Interpret performance data using structured evaluation tools.

• Evaluate planning approaches for system improvement and performance alignment.

• Explore advanced institutional models for performance sustainability.

Targeted Audience:

• Operations managers.

• Performance analysts.

• Quality and process improvement officers.

• Institutional development professionals.

• Departmental heads involved in strategic performance alignment.

Program Outline:

Unit 1:

Foundations of Operational Excellence:

• Institutional concept of operational excellence.

• Categories of organizational waste and their structural impact.

• Overview of lean process models.

• Analytical outline of Six Sigma principles.

• Link between operational coherence and outcome quality.

Unit 2:

Process Analysis and Improvement Tools:

• Key steps for structuring process maps for performance review.

• Value stream mapping steps in institutional analysis.

• Root cause identification models, including 5 Whys and RCA.

• Continuous improvement concepts and their logic.

• Frameworks for formalizing standard operating procedures.

Unit 3:

Data Driven Performance Management:

• Role of data systems in operational planning.

• Importance of using analytical tools.

• Selection and interpretation of key performance indicators (KPIs).

• Institutional structure of dashboards and performance reports.

• Importance of using data trends in performance forecasting.

Unit 4:

Implementing and Sustaining Operational Excellence:

• Models for OpEx alignment with organizational objectives.

• Institutional barriers to implementation and mitigation strategies.

• Change management frameworks supporting performance reforms.

• Employee engagement procedures as a structural factor in excellence.

• Review methodologies for monitoring and feedback.

Unit 5:

Advanced OpEx Techniques:

• Methodologies supporting advanced performance systems, including Kanban and Poka-Yoke.

• Overview on total Productive Maintenance (TPM) as an operational framework.

• Relationship between OpEx and management models.

• Technology roles in performance coherence.

• Strategies for long term performance resilience.