Introduction:

This program is designed to prepare participants for the certification exam only.

The Certified Manager of Quality Organizational Excellence CMQ/OE credential represents a structured framework for overseeing quality initiatives, aligning process performance with organizational goals, and fostering systems thinking in managerial environments. The certification covers models for strategic planning, quality management, customer-focused practices, data driven decisions, and leadership responsibility. This training program presents the core concepts and knowledge areas outlined in the CMQ/OE Body of Knowledge.

Program Objectives:

By the end of this program, participants will be able to:

Identify the role of quality leadership in aligning systems, strategy, and performance.
Outline models for organizational structure, change, and customer-focused excellence.
Classify tools used for strategic planning, quality measurement, and performance analysis.
Analyze decision making structures using statistical, financial, and risk-based frameworks.
Prepare for the ASQ CMQ/OE exam.

Targeted Audience:

Quality managers and team leaders.
Department heads responsible for quality oversight.
Operational and process improvement specialists.
Mid to senior level professionals.
Internal auditors and quality system coordinators.

Program Outline

Unit 1:

Leadership and Strategic Alignment:

Core principles of quality leadership and management responsibility.
Strategic planning alignment with organizational vision and goals.
Governance models and regulatory interfaces.
Organizational culture, systems thinking, and ethical frameworks.
Change management structures and quality driven transformation.

Unit 2:

Organizational Design and Customer Focus:

Models of organizational structure and authority.
Principles of customer satisfaction, loyalty, and engagement.
Supplier and stakeholder relationship structures.
Communication frameworks across cross-functional teams.
The quality function integration process into organizational systems.

Unit 3:

Strategic Planning and Process Management:

Tools for environmental scanning and SWOT analysis.
Policy deployment and strategy execution frameworks.
Quality planning and process design methodologies.
Core concepts of lean, Six Sigma, and benchmarking models.
Project management and risk prioritization methods in quality contexts.

Unit 4:

Measurement, Analysis, and Improvement:

Data types, measurement systems, and process capability indicators.
Statistical thinking and analytical tools for quality systems.
Financial measures and cost of quality frameworks.
Evaluation models for performance, audits, and system reviews.
Oversight on continuous improvement models, root cause analysis, and feedback loops.

Unit 5:

Certification Preparation and Exam Review:

Comprehensive review of exam format and structure..
Reviewing key topics and areas of emphasis in the exam syllabus.
Sample exam questions and their potential answers.
Resources and study materials for exam preparation.

Note: This program is designed to prepare participants for the certification exam only.

Certified Manager of Quality Organizational Excellence ASQ CMQ OE