Introduction:

This workshop provides participants with a comprehensive understanding of Total Quality Management (TQM) principles and the Theory of Constraints (TOC) methodology. Through it, participants will learn to apply quality-focused strategies and constraint-based problem-solving techniques to optimize processes and enhance organizational performance.

Workshop Objectives:

At the end of this workshop, participants will be able to:

• Understand the core principles of Total Quality Management and its impact on organizational success.

• Identify and address bottlenecks in processes using the Theory of Constraints.

• Develop strategies to align TQM and TOC approaches for continuous improvement.

• Learn techniques to measure, monitor, and enhance quality across operations.

• Foster a culture of quality and problem-solving within their teams.

Target Audience:

• Quality control and assurance professionals seeking to deepen their knowledge.

• Operations managers focused on process optimization.

• Project managers interested in improving efficiency and eliminating bottlenecks.

• Team leaders and supervisors responsible for managing quality standards.

• Professionals involved in process improvement and operational excellence.

Workshop Outline:

Unit 1:

Foundations of Total Quality Management (TQM):

• Explore the principles and history of TQM.

• Discuss key elements of TQM, including customer focus, process orientation, and continuous improvement.

• Understand quality measurement tools (e.g., Pareto analysis, Control Charts).

• Identify common quality challenges and how TQM addresses them.

Unit 2:

Introduction to Theory of Constraints (TOC):

• Define TOC and its applications in business and process improvement.

• Learn about the five focusing steps of TOC and the concept of bottlenecks.

• Explore TOC tools, such as the Current Reality Tree and Evaporating Cloud.

• Discuss the role of TOC in maximizing throughput and productivity.

Unit 3:

Integrating TQM and TOC for Optimal Performance:

• Explore the synergy between TQM and TOC methodologies.

• Develop skills to identify and eliminate process constraints while maintaining quality.

• Learn techniques for aligning quality objectives with operational goals.

• Discuss strategies for fostering a culture that supports both quality and efficiency.

• Establish a framework for continuous improvement using TQM and TOC.