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Training courses

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Venue































Duration






Milan (Italy)
Milan (Italy)
Mastering Influence and Presentation Skills
  F40   17 Feb 2025 - 28 Feb 2025   Duration : Two weeks
Milan (Italy)
Milan (Italy)
Building a Customer Centric Organization
  M352   24 Feb 2025 - 28 Feb 2025   Duration : One week
Milan (Italy)
Milan (Italy)
Organizational and Departmental Communication
  M2083   24 Feb 2025 - 28 Feb 2025   Duration : One week
Milan (Italy)
Milan (Italy)
Implementing and Managing a Customer Complaints System
  M356   10 Mar 2025 - 14 Mar 2025   Duration : One week
Milan (Italy)
Milan (Italy)
Advanced Customer Service Management
  M342   10 Mar 2025 - 14 Mar 2025   Duration : One week
Milan (Italy)
Milan (Italy)
Customer Experience Perfection for Modern Managers
  M801   10 Mar 2025 - 14 Mar 2025   Duration : One week
Milan (Italy)
Milan (Italy)
Crisis Communication Skills
  M2082   10 Mar 2025 - 14 Mar 2025   Duration : One week
Milan (Italy)
Milan (Italy)
Communicating to Influence and Impact
  M2100   17 Mar 2025 - 21 Mar 2025   Duration : One week
Milan (Italy)
Milan (Italy)
Professional Certificate in Customer Experience and Journey Strategies
  M2306   17 Mar 2025 - 21 Mar 2025   Duration : One week
Milan (Italy)
Milan (Italy)
The Customer Service and Public Relations Masterclass
  F347   17 Mar 2025 - 28 Mar 2025   Duration : Two weeks
Milan (Italy)
Milan (Italy)
Empowering Influence and Effective Communication
  M2086   24 Mar 2025 - 28 Mar 2025   Duration : One week
Milan (Italy)
Milan (Italy)
Certified Business Professional in Customer Service CBP
  M2370   31 Mar 2025 - 4 Apr 2025   Duration : One week
Milan (Italy)
Milan (Italy)
Customer Experience Management CEM
  M2776   7 Apr 2025 - 11 Apr 2025   Duration : One week
Milan (Italy)
Milan (Italy)
Achieving Excellence by Providing a Quality Service
  M349   21 Apr 2025 - 25 Apr 2025   Duration : One week
Milan (Italy)
Milan (Italy)
Customer Satisfaction Improvement Action Planning
  M1104   21 Apr 2025 - 25 Apr 2025   Duration : One week
Milan (Italy)
Milan (Italy)
Award in Customer Service
  F21   21 Apr 2025 - 2 May 2025   Duration : Two weeks
Milan (Italy)
Milan (Italy)
Communication Skills for Managers
  M2388   12 May 2025 - 16 May 2025   Duration : One week
Milan (Italy)
Milan (Italy)
Personal Effectiveness and Influencing Skills
  M128   19 May 2025 - 23 May 2025   Duration : One week
Milan (Italy)
Milan (Italy)
Service Desk
  M2966   26 May 2025 - 30 May 2025   Duration : One week
Milan (Italy)
Milan (Italy)
Brand Development and Customer Campaign Strategies
  M2381   30 Jun 2025 - 4 Jul 2025   Duration : One week
Milan (Italy)
Milan (Italy)
Customer Focused Management
  M142   14 Jul 2025 - 18 Jul 2025   Duration : One week
Milan (Italy)
Milan (Italy)
Customer Service Excellence
  M344   21 Jul 2025 - 25 Jul 2025   Duration : One week
Milan (Italy)
Milan (Italy)
Mastering Protocols and Etiquette for Professional and Social Excellence
  M1469   28 Jul 2025 - 1 Aug 2025   Duration : One week
Milan (Italy)
Milan (Italy)
Corporate Communications
  M2087   28 Jul 2025 - 1 Aug 2025   Duration : One week
Milan (Italy)
Milan (Italy)
How to Measure Patient and Customer Satisfaction
  M2897   28 Jul 2025 - 1 Aug 2025   Duration : One week
Milan (Italy)
Milan (Italy)
Mastering English Business Writing Skills
  M1245   11 Aug 2025 - 15 Aug 2025   Duration : One week
Milan (Italy)
Milan (Italy)
Report Writing and Presentation Skills
  M1755   11 Aug 2025 - 15 Aug 2025   Duration : One week
Milan (Italy)
Milan (Italy)
Advanced Communication and Problem Solving
  F39   18 Aug 2025 - 29 Aug 2025   Duration : Two weeks
Milan (Italy)
Milan (Italy)
Advanced Internal Communication Skills
  F1494   1 Sep 2025 - 12 Sep 2025   Duration : Two weeks
Milan (Italy)
Milan (Italy)
Negotiation and Communication Skills
  F2941   1 Sep 2025 - 12 Sep 2025   Duration : Two weeks
Milan (Italy)
Milan (Italy)
Interpersonal Communication Skills
  M2085   8 Sep 2025 - 12 Sep 2025   Duration : One week
Milan (Italy)
Milan (Italy)
Building Customer Centric Organization BCS
  M1315   15 Sep 2025 - 19 Sep 2025   Duration : One week
Milan (Italy)
Milan (Italy)
How to measure Patient and Customer satisfaction
  F2330   22 Sep 2025 - 3 Oct 2025   Duration : Two weeks
Milan (Italy)
Milan (Italy)
Certified Customer Service Professional
  M357   29 Sep 2025 - 3 Oct 2025   Duration : One week
Milan (Italy)
Milan (Italy)
Customer Management Specialist
  M345   13 Oct 2025 - 17 Oct 2025   Duration : One week
Milan (Italy)
Milan (Italy)
Internal Communications
  M25   13 Oct 2025 - 17 Oct 2025   Duration : One week
Milan (Italy)
Milan (Italy)
Customer Service and Public Relations
  M1323   20 Oct 2025 - 24 Oct 2025   Duration : One week
Milan (Italy)
Milan (Italy)
Helpdesk Planning for Enhanced Customer Service Leadership
  M1024   3 Nov 2025 - 7 Nov 2025   Duration : One week
Milan (Italy)
Milan (Italy)
Report Writing for the Internal Auditor
  M2084   10 Nov 2025 - 14 Nov 2025   Duration : One week
Milan (Italy)
Milan (Italy)
Communicating to Senior Management and Key Stakeholders
  M1656   17 Nov 2025 - 21 Nov 2025   Duration : One week
Milan (Italy)
Milan (Italy)
Mastering the Art of Interpretation
  M2187   17 Nov 2025 - 21 Nov 2025   Duration : One week
Milan (Italy)
Milan (Italy)
Advanced Customer Relationship Management
  M2691   1 Dec 2025 - 5 Dec 2025   Duration : One week
Milan (Italy)
Milan (Italy)
Effective Report Writing Techniques
  M1302   15 Dec 2025 - 19 Dec 2025   Duration : One week
Milan (Italy)
Milan (Italy)
Certified Customer Service Professional CCSP
  M2928   22 Dec 2025 - 26 Dec 2025   Duration : One week
Milan (Italy)
Milan (Italy)
Effective Internal Communications and Employee Engagement
  M1412   22 Dec 2025 - 26 Dec 2025   Duration : One week
Milan (Italy)
Milan (Italy)
Negotiation and Communication Skills
  M2940   29 Dec 2025 - 2 Jan 2026   Duration : One week