Workplace Mediation and Conflict Resolution Skills

Overview:

Introduction:

This training program equips participants with the knowledge and techniques necessary to effectively resolve conflicts in professional settings. It empowers individuals to foster constructive dialogue, mitigate tensions, and promote a harmonious work environment.

Program Objectives:

At the end of this program, the participants will be able to:

• Gain a comprehensive understanding of workplace mediation theory, practice, and methods.

• Apply a proven model of effective workplace mediation.

• Interpret cultural differences that impact the mediation process.

• Enhance their skills in core mediation practices tailored for workplace conflict resolution.

• Effectively address blockages encountered in the mediation process.

• Understand the fundamentals of reaching and formalizing mediation agreements.

• Gain self-awareness regarding their own abilities and limitations when conducting workplace mediation sessions.

Targeted Audience:

• Managers.

• Supervisors.

• Team Leaders.

• HR Professionals.

• Employees who want to get new skills to improve their career.

Program Outlines:

Unit 1:

Introduction to Mediation Theory & Practice:

• Models of mediation.

• The workplace mediation process, When mediation works — and when it doesn’t.

• Case study: Intervention.

• The Mediator’s role, and Limitations of the role.

• How mediation differs from other intervention.

Unit 2:

Understanding Conflict & Negotiation:

• Introducing conflict theory.

• Thomas-Killman Conflict Mode Instrument (TKI).

• Conflict Handling Modes, Resolving Conflict.

• Elements of Negotiation, Introduction to Reframing Techniques, and Stages of Negotiation.

• The Coleman Raider “Bare-Bones” Model.

• Possible Negotiation Outcomes.

Unit 3:

Elements of Workplace Mediation:

• The 7-step ‘Eastburn’ framework for effective workplace mediation.

• Introducing Role play methods.

• Case Study Discussion.

• Caucusing Role Play, Mediation Role Play.

• Feedback and discussion on role-plays.

• Impartiality.

Unit 4:

Effectiveness of Workplace Mediation:

• Joint or Co-Mediation.

• Mediators at Work.

• Icebergs and elephants.

• Extensive Co-Mediation Role Plays.

• Politics of Discourse.

• Extended role-plays debriefing.

• Blockages – moving disputants forward.

Unit 5:

Reaching Agreements & Mediation Ethics:

• Reaching and formalizing agreements.

• Agreements Role Plays.

• Follow-Up.

• Ethical framework for practice.

• Ongoing professional development.