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Workplace Mediation and Conflict Resolution Skills

Overview:

Introduction:

This training program equips participants with the knowledge and techniques necessary to effectively resolve conflicts in professional settings. It empowers individuals to foster constructive dialogue, mitigate tensions, and promote a harmonious work environment.

Program Objectives:

At the end of this program, the participants will be able to:

  • Gain a comprehensive understanding of workplace mediation theory, practice, and methods.

  • Apply a proven model of effective workplace mediation.

  • Interpret cultural differences that impact the mediation process.

  • Enhance their skills in core mediation practices tailored for workplace conflict resolution.

  • Effectively address blockages encountered in the mediation process.

  • Understand the fundamentals of reaching and formalizing mediation agreements.

  • Gain self-awareness regarding their own abilities and limitations when conducting workplace mediation sessions.

Targeted Audience:

  • Managers.

  • Supervisors.

  • Team Leaders.

  • HR Professionals.

  • Employees who want to get new skills to improve their career.

Program Outlines:

Unit 1:

Introduction to Mediation Theory & Practice:

  • Models of mediation.

  • The workplace mediation process, When mediation works — and when it doesn’t.

  • Case study: Intervention.

  • The Mediator’s role, and Limitations of the role.

  • How mediation differs from other intervention.

Unit 2:

Understanding Conflict & Negotiation:

  • Introducing conflict theory.

  • Thomas-Killman Conflict Mode Instrument (TKI).

  • Conflict Handling Modes, Resolving Conflict.

  • Elements of Negotiation, Introduction to Reframing Techniques, and Stages of Negotiation.

  • The Coleman Raider “Bare-Bones” Model.

  • Possible Negotiation Outcomes.

Unit 3:

Elements of Workplace Mediation:

  • The 7-step ‘Eastburn’ framework for effective workplace mediation.

  • Introducing Role play methods.

  • Case Study Discussion.

  • Caucusing Role Play, Mediation Role Play.

  • Feedback and discussion on role-plays.

  • Impartiality.

Unit 4:

Effectiveness of Workplace Mediation:

  • Joint or Co-Mediation.

  • Mediators at Work.

  • Icebergs and elephants.

  • Extensive Co-Mediation Role Plays.

  • Politics of Discourse.

  • Extended role-plays debriefing.

  • Blockages – moving disputants forward.

Unit 5:

Reaching Agreements & Mediation Ethics:

  • Reaching and formalizing agreements.

  • Agreements Role Plays.

  • Follow-Up.

  • Ethical framework for practice.

  • Ongoing professional development.

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