The Competent Manager

Overview:

Introduction:

This training program is designed to equip individuals with the foundational skills and knowledge necessary to excel in managerial roles. Through a combination of theoretical instruction, practical exercises, and case studies, participants develop the confidence and competence to effectively lead teams and achieve organizational goals.

Program Objectives:

At the end of this program, the participants will be able to: 

• Develop their understanding of the skills and competencies required by competent managers.

• Gain insight into various management approaches, including different leadership styles.

• Learn how to effectively manage both teams and individuals.

• Understand strategies for managing and developing teams.

• Explore the significance of negotiation, influencing, and persuasion in effective management.

• Develop a plan for their continuous professional development.

Targeted Audience:

• Managers.

• Supervisors & Team leaders.

• Human recourses department.

Program Outlines:

Unit 1:

The Role of The Competent Manager:

• Identifying the skills and competencies required by the role.

• Understanding how management has to adapt to the culture.

• The new business reality and impacts on managers.

• Building a professional development plan.

• Creating business culture within our team.

• Creating minimum behavioral standards.

• Risk, reward, and motivation.

Unit 2:

Discovering The Difference Between Management and Leadership 

• Reviewing alternative approaches to management.

• Establishing your leadership and management style.

• Identifying the impact your leadership and management style has on your team.

• Learning that personality styles and assigning responsibility are linked.

• Understanding the mindset of your staff.

• Time management.

Unit 3:

Understanding The Performance Management Cycle:

• Identifying and agreeing on individual and team objectives.

• Ensuring everything is in place for excellent performance.

• Monitoring performance.

• Reviewing performance and giving feedback.

• Effective questioning techniques.

• Silent coaching to improve individual performance.

• Listening a managers greatest weapon.

• 4 quadrant model of motivation.

Unit 4:

Identifying Stages of Team Development:

• Understanding the difference between a group and a team.

• Different team roles and their contribution to a successful team.

• Identifying and planning effective team development.

• How to present our ideas to the team.

• Communication tools for managers.

• The relationship bank account.

• Deposits and withdrawals.

• Creating a culture of recognition and the recognition formula.

Unit 5:

Negotiation Styles and When They Might Be Appropriate:

• Influencing your line manager, colleagues and customer.

• Identifying appropriate opportunities and strategies for persuasion.

• Negotiation secrets to help you win.

• Letting the other person Save face.

• Case study of elite negotiators.

• Continuing development schedule.

• Readers are leaders.