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Leadership and Management
The Competent Manager
Overview:
Introduction:
This training program is designed to equip individuals with the foundational skills and knowledge necessary to excel in managerial roles. Through a combination of theoretical instruction, practical exercises, and case studies, participants develop the confidence and competence to effectively lead teams and achieve organizational goals.
Program Objectives:
At the end of this program, the participants will be able to:
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Develop their understanding of the skills and competencies required by competent managers.
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Gain insight into various management approaches, including different leadership styles.
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Learn how to effectively manage both teams and individuals.
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Understand strategies for managing and developing teams.
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Explore the significance of negotiation, influencing, and persuasion in effective management.
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Develop a plan for their continuous professional development.
Targeted Audience:
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Managers.
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Supervisors & Team leaders.
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Human recourses department.
Program Outlines:
Unit 1:
The Role of The Competent Manager:
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Identifying the skills and competencies required by the role.
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Understanding how management has to adapt to the culture.
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The new business reality and impacts on managers.
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Building a professional development plan.
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Creating business culture within our team.
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Creating minimum behavioral standards.
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Risk, reward, and motivation.
Unit 2:
Discovering The Difference Between Management and Leadership
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Reviewing alternative approaches to management.
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Establishing your leadership and management style.
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Identifying the impact your leadership and management style has on your team.
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Learning that personality styles and assigning responsibility are linked.
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Understanding the mindset of your staff.
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Time management.
Unit 3:
Understanding The Performance Management Cycle:
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Identifying and agreeing on individual and team objectives.
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Ensuring everything is in place for excellent performance.
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Monitoring performance.
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Reviewing performance and giving feedback.
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Effective questioning techniques.
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Silent coaching to improve individual performance.
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Listening a managers greatest weapon.
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4 quadrant model of motivation.
Unit 4:
Identifying Stages of Team Development:
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Understanding the difference between a group and a team.
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Different team roles and their contribution to a successful team.
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Identifying and planning effective team development.
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How to present our ideas to the team.
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Communication tools for managers.
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The relationship bank account.
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Deposits and withdrawals.
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Creating a culture of recognition and the recognition formula.
Unit 5:
Negotiation Styles and When They Might Be Appropriate:
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Influencing your line manager, colleagues and customer.
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Identifying appropriate opportunities and strategies for persuasion.
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Negotiation secrets to help you win.
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Letting the other person Save face.
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Case study of elite negotiators.
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Continuing development schedule.
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Readers are leaders.