Strategic Performance and Benchmarking

Overview:

Introduction:

This program is designed to equip participants with the tools and techniques necessary for optimizing organizational performance and driving continuous improvement. Through a combination of performance measurement strategies and benchmarking methodologies, participants learn to identify areas for enhancement and implement effective strategies for achieving excellence.

Program Objectives:

At the end of this program, the participants will be able to: 

• Explain the benefits of Performance Measurement, Continuous Improvement, and Benchmarking.

• Show how these activities play a part in helping their organization perform at a higher level.

• Determine methods for generating and implementing effective performance measures.

• Use a process improvement and benchmarking methods.

• Integrate performance measures with relevant Lean and Agile tools to increase productivity.

Targeted Audience:

• General Managers.

• Operational Managers.

• Maintenance Managers.

• Maintenance & Reliability Engineers.

• Technical managers & supervisors.

• Quality Managers.

Program Outlines:

Unit 1:

Performance Measurement: The Starting Point for Improvement:

• The Need for Performance Measurement.

• The impact of Lean and Agile methods.

• Data Use and Abuse: How to use Data Constructively.

• Selecting the ‘vital few’ Performance Measures.

• Performance measures in Operations and Projects.

• Current good practice in Performance Measurement. 

Unit 2:

Using Measurements for Continuous Improvement:

• Understanding Variation: The key to understanding performance.

• What histograms, run charts, and control charts tell us about performance.

• The Range and Standard Deviation.

• Introduction to Control Charts.

• How to Improve a Process.

• Problem and Mission Statements.

Unit 3:

An Overview of Lean and Agile Tools and Techniques:

• What are Lean and Agile?

• The key principles of Lean management.

• Project failures and the origins of Agile.

• The fusion of Lean and Agile approaches – the current state of the art.

• Analyzing a Lean and Agile process or project.

• Applying the tools and techniques in practice.

Unit 4:

Benchmarking, Measurement, and Improvement:

• Benchmarking process and project performance.

• Identifying causes of problems, and potential solutions through benchmarking.

• Demonstrating the link between a cause and its effect.

• Investigating Relationships between Variables.

• The role of Knowledge Management.

• How the tools integrate with Lean and Agile methods.

Unit 5:

Running a Successful Benchmarking Project:

• Scoping and planning benchmarking study.

• Identifying and selecting benchmarking Metrics & Partners.

• Running effective Lean and Agile projects and processes.

• Integrating performance management with Lean and Agile.

• The role of benchmarking in change management.