Strategic Benchmarking Mastery
Overview:
Introduction:
This training program is an immersive course designed to equip participants with the knowledge and skills to effectively apply benchmarking techniques within their organizations. Through hands-on workshops and real-world case studies, attendees learn how to identify, assess, and implement best practices from leading industry peers.
Program Objectives:
At the end of this program, the participants will be able to:
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Utilize benchmarking methodologies to identify and analyze best practices from industry leaders.
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Implement practical strategies to integrate benchmarking findings into their organization's processes and operations.
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Drive continuous improvement initiatives and achieve performance excellence by leveraging insights gained from benchmarking activities.
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Analyze the appropriate methods of continuous improvement
Targeted Audience:
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Manager who need to improve their skills in benchmarking and performance management
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Engineers.
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Accountants and finance staff.
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Operation Managers/Process Managers.
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HSE Leaders.
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Middle Managers and Team Leaders involved in process improvement.
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Project and Programme Managers.
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Change Leaders.
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Human Resource (HR) Professionals.
Program Outlines:
Unit 1:
Performance Measurement: Why It Matters and How To Do It? :
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The Need for Performance Measurement.
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Using Measurement to Transform Your Organisation.
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The History of Measurement.
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Key Performance Indicators (KPI) Explained.
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Measuring the Correct Things.
Unit 2:
The Process of Benchmarking:
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History of Benchmarking.
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Benchmarking Terminology.
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Strategic, Performance, and Process Benchmarking.
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Internal vs. External Benchmarking.
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Applying the Most Appropriate Benchmarking Approach.
Unit 3:
Conducting a Benchmarking Project:
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How to Identify Suitable Benchmarking Projects.
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Running a Successful Benchmarking Project.
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The Phases of Benchmarking.
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Identifying and Selecting Metrics and Partners.
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Benchmarking Project Management.
Unit 4:
Understanding Data, Metrics, and Analysis Tools:
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Data Use and Abuse: Using Data Constructively.
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A Simple Revision of Key Statistical Terms and Techniques.
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The Importance of the Standard Deviation and Variance.
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The CATWOE Technique, RCA, 5-Whys, and Cause & Effect.
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Collecting and Analysing Benchmarking Information.
Unit 5:
Essential Tools for Benchmarking and Continuous Improvement:
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Kaizen and Continuous Improvement.
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DMAIC and Six Sigma.
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Poka-Yoke Approaches.
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Legal and Ethical Issues in Benchmarking.
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Personal Action Planning.