Office Management and Professional Development

Overview:

Introduction:

This training program is designed to equip participants with comprehensive skills for effectively managing office operations while fostering personal and professional growth. By mastering these competencies, individuals can cultivate a productive work environment, advance their careers, and contribute to organizational excellence.

Program Objectives:

At the end of this program, participants will be able to:

• Prioritize their daily responsibilities to achieve maximum output.

• Streamline their work practices and office environment.

• Communicate effectively and assertively at all levels.

• Understand their selves and others thereby improving interactions and relationships.

• Use techniques to help them think creatively, solve problems, plan, and make decisions.

• Improve their communication skills to enhance their relationships.

• Manage their thoughts and feelings and improve self-confidence.

• Learn how to be assertive and therefore more effective in the workplace.

Targeted Audience:

• Office Managers.

• Team Leaders.

• Administrators.

• Supervisors.

• Secretaries.

• Support Staff.

• PA’s.

Program Outlines:

Unit 1:

Taking Control of your Work Life:

• Understanding and clarifying purpose, vision, and mission.

• The secret to working smarter rather than harder.

• Controlling, prioritizing, and organizing your work.

• Streamlining your office systems.

• Getting your paperwork under control.

• Making your office user friendly and efficient.

Unit 2:

Essential Administrative Skills:

• Harnessing the power of the mind – through Mind Mapping Techniques.

• Managing larger projects to meet deadlines.

• Planning skills – using a Gannt chart to chart work progress.

• Problem-solving techniques.

• Decision-Making tools.

• Managing meetings effectively.

Unit 3:

Vital Communication Skills:

• Different styles of communication.

• Learning to be more assertive.

• Win-win conflict resolution.

• Understanding and using body language.

• Understanding gender differences in communication.

• Understanding different personality types and how to deal with them.

Unit 4:

Developing as a Professional:

• Listening skills – seeking to understand before being understood.

• Creating a professional image.

• Leadership skills.

• How to make presentations with confidence and power.

• Learn the essentials of planning a presentation.

• Best practices for delivering positive feedback.

Unit 5:

Self-Empowerment and Self-Management:

• Understanding the main causes of stress.

• The signs, symptoms, causes and triggers to stress.

• The essential skills of emotional intelligence.

• Using emotional intelligence at work.

• Transforming fear and negativity and reactive-ness.

• Becoming a more proactive, responsible and self-aware person.

• Continuing Professional Development - where to go from here.