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Administration and Secretarial
Office Management and Professional Development
Overview:
Introduction:
This training program is designed to equip participants with comprehensive skills for effectively managing office operations while fostering personal and professional growth. By mastering these competencies, individuals can cultivate a productive work environment, advance their careers, and contribute to organizational excellence.
Program Objectives:
At the end of this program, participants will be able to:
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Prioritize their daily responsibilities to achieve maximum output.
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Streamline their work practices and office environment.
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Communicate effectively and assertively at all levels.
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Understand their selves and others thereby improving interactions and relationships.
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Use techniques to help them think creatively, solve problems, plan, and make decisions.
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Improve their communication skills to enhance their relationships.
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Manage their thoughts and feelings and improve self-confidence.
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Learn how to be assertive and therefore more effective in the workplace.
Targeted Audience:
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Office Managers.
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Team Leaders.
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Administrators.
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Supervisors.
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Secretaries.
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Support Staff.
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PA’s.
Program Outlines:
Unit 1:
Taking Control of your Work Life:
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Understanding and clarifying purpose, vision, and mission.
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The secret to working smarter rather than harder.
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Controlling, prioritizing, and organizing your work.
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Streamlining your office systems.
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Getting your paperwork under control.
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Making your office user friendly and efficient.
Unit 2:
Essential Administrative Skills:
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Harnessing the power of the mind – through Mind Mapping Techniques.
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Managing larger projects to meet deadlines.
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Planning skills – using a Gannt chart to chart work progress.
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Problem-solving techniques.
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Decision-Making tools.
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Managing meetings effectively.
Unit 3:
Vital Communication Skills:
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Different styles of communication.
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Learning to be more assertive.
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Win-win conflict resolution.
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Understanding and using body language.
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Understanding gender differences in communication.
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Understanding different personality types and how to deal with them.
Unit 4:
Developing as a Professional:
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Listening skills – seeking to understand before being understood.
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Creating a professional image.
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Leadership skills.
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How to make presentations with confidence and power.
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Learn the essentials of planning a presentation.
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Best practices for delivering positive feedback.
Unit 5:
Self-Empowerment and Self-Management:
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Understanding the main causes of stress.
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The signs, symptoms, causes and triggers to stress.
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The essential skills of emotional intelligence.
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Using emotional intelligence at work.
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Transforming fear and negativity and reactive-ness.
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Becoming a more proactive, responsible and self-aware person.
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Continuing Professional Development - where to go from here.