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Communication and Writing Skills
Mastering Influence and Presentation Skills
Overview:
Introduction:
This training program is aimed at refining participants' ability to communicate with authority and impact. It empowers individuals to exude confidence, command attention, and deliver compelling presentations that leave a lasting impression.
Program Objectives:
At the end of this program, participants will be able to:
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Develop communication skills and abilities that can be put to immediate use in the workplace.
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Recognize personal communication styles and behavioral preferences that impact the influence we have on other people and groups.
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Develop strategies for creating a positive work environment and mage conflict effectively.
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Recognize differing behavioral styles and learn to adapt to them in order to build a lasting rapport.
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Identify the essential components of a great presentation and how to implement them in practice.
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Learn to use appropriate body language, voice, and tone in order to create a positive and lasting first impression in every situation and presentation.
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Build a commanding presence to communicate with impact and influence.
Targeted Audience:
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Head of Departments.
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Managers.
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Supervisors.
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Team Leaders.
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HR Professionals.
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Employees among all departments and managerial levels.
Program Outlines:
Unit 1:
How to Build Lasting Rapport:
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The art of building lasting rapport.
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How to identify behavioral traits and react to them.
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Sharpen your senses to the signals others are sending you.
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Connect with colleagues and clients at a level that creates deeper trust and commitment.
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Step into another person’s shoes to better appreciate their experiences and motivations.
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Read body language to understand how others are thinking and responding to you.
Unit 2:
Self Awareness:
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Key concepts of NLP, The relationships between NLP and Emotional Intelligence.
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Connecting your feelings for greater self-awareness.
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Eliciting emotions.
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Noticing your unconscious messages and following your intuitions.
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Self-talk and what it means.
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Maslow’s Hierarchy of Needs.
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Internal and external referencing.
Unit 3:
Crystal Clear Communication:
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Powerful listening and questioning techniques.
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Thinking patterns.
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Filters to communication, The use of Metaphors.
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Sub-modalities.
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Perceptual positions.
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Climates of trust.
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Well-formed outcomes, Communication exercises.
Unit 4:
Empathy:
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Review how to sharpen your senses to the signals others are sending you.
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Communicating first impressions.
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The secrets of body language.
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How we communicate.
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Filters to communication.
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Understanding the science of lying.
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Learning Styles.
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Modeling – how others do things.
Unit 5:
Motivation:
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Logical levels of change.
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The importance of values in motivation.
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Eliciting values for yourself and your organization.
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The secrets of motivation, Setting goals that motivate.
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Creating a positive future for your organization.
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Testing your well-formed outcomes.
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Stepping into the future.
Unit 6:
The Building Blocks of Effective Business Presentations:
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To fail to prepare is to prepare to fail.
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Fears and concerns about presenting.
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Working together and the feedback process.
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Pre-prepared presentation on the subject of personal choice. Presentation.
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Key learning’s and outcomes.
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Organizing your presentation – Who? What? and Why?
Unit 7:
Giving Structure to Your Business Presentation:
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Who is your audience? What are their needs?
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Key elements of the message and why required?
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Structuring the message: the BOMBER process (bang/ opening/ message/bridge/ examples/ recap).
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Brainstorming materials.
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Stage management, the physical environment, and visual aids.
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Practical Presentation: opportunity to repeat delivery of I or differing choice.
Unit 8:
The Psychology of Presenting: Controlling Self, Stress, and Emotions:
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Top ten fears – irrational fears of presenting.
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Handling nervous reactions.
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Vocal projection: stories and anecdotes.
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The psychology of presenting (left and right brain) and maintaining audience interest.
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VHF –NLP -engaging the audience lighthouse techniques.
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Planning for presentation.
Unit 9:
Business Presentations With Style:
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Managing your audience.
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Handling difficult questions.
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Handling difficult people.
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Personal Reflections of presentation.
Unit 10:
Fine-Tuning for Perfect Presenting:
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Assessing personal performance.
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Advanced tools to involve the audience.
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Top Ten closing tips for business presenting.
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Self-belief: Positive affirmations about presenting.
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Business performance coaching for success.
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Action planning for personal, team and organizational improvement.