Mastering Follow up Management and Administrative Support

Overview:

Introduction:

In this training program participants will be equipped with the essential skills and tools necessary to understand and execute follow-up management and support operations within the administrative environment. It will offer specialized and interactive content to ensure the effective application of acquired concepts and skills in real-world work contexts.

Program Objectives:

By the end of the program, participants will be able to:

• Identify the skills required to understand and efficiently execute follow-up management procedures and provide effective administrative support.

• Enhance their abilities to track project progress and provide effective support to administrative teams.

• Implement strategies that enhance business efficiency.

Target Audience:

• Business Managers.

• Administrative Supervisors.

• Employees working in the field of administration who wish to develop their skills in follow-up management and business support.

Program Outline:

Unit 1:

Fundamentals of Follow-up Management and Support:

• Introduction to Follow-up Management and its Importance.

• Defining Follow-up and Support Objectives.

• Analyzing Requirements and Identifying Key Performance Indicators (KPIs).

• Data Collection and Analysis Techniques.

Unit 2:

Planning and Organizing Administrative Work:

• Project Planning and Scheduling.

• Task Allocation and Assignment of Responsibilities.

• Risk Management and Change Control.

• Handling Complex Challenges in Administrative Work.

Unit 3:

Implementation of Follow-up and Monitoring Techniques:

• Using Software Tools to Track Progress.

• Preparing Follow-up Reports and Analysis.

• Handling Variances and Implementing Corrective Actions.

Unit 4:

Administrative Support and Efficiency Enhancement:

• The Role of Decision Support in Effective Management.

• Providing Support to Administrative Teams and Enhancing Their Collaboration.

• Developing Strategies to Improve Efficiency.

Unit 5:

Evaluation and Improvement of Administrative Processes:

• The Importance of Performance Evaluation and Results Measurement.

• Utilizing Performance Analysis Tools and Proposing Improvements.

• Applying Total Quality Management (TQM) Principles.

• Developing Action Plans to Improve Administrative Performance in the Short and Long Term.