Master Quality Manager

Overview:

Introduction:

This training program is designed to equip professionals with the advanced tools and methodologies necessary to lead and manage quality systems effectively. Participants will gain a comprehensive understanding of quality management principles and their strategic implementation in organizations.

Program Objectives:

By the end of this program, participants will be able to:

•  Analyze and improve organizational quality management systems.

•  Develop strategies for continuous quality improvement.

•  Implement effective quality audits and risk assessments.

•  Foster a culture of quality across departments.

•  Apply global quality standards and frameworks to achieve excellence.

Targeted Audience:

• Quality managers.

• Supervisors.

• Professionals involved in quality assurance.

Program Outlines:

Unit 1:

Foundations of Quality Management:

• History and evolution of quality management.

• Key concepts: TQM, Six Sigma, Lean.

• The role of a Master Quality Manager.

• Quality management frameworks: ISO 9001 and beyond.

• Importance of stakeholder engagement in quality.

Unit 2:

Strategic Quality Planning:

• Linking quality to organizational strategy.

• Tools for strategic planning: SWOT, Balanced Scorecard.

• Setting quality objectives and performance indicators.

• Resource planning for quality initiatives.

• Managing change and resistance in quality improvements.

Unit 3:

Quality Audits and Risk Management:

• Principles of quality auditing.

• Conducting internal and external audits.

• Risk-based thinking in quality management.

• Developing corrective and preventive action plans (CAPA).

• Tools for identifying and mitigating risks (e.g., FMEA, Risk Matrix).

Unit 4:

Continuous Improvement Techniques:

• Concepts of Kaizen and PDCA cycle.

• Advanced tools: SPC, control charts, and root cause analysis.

• Measuring customer satisfaction and feedback mechanisms.

• Enhancing supplier quality management.

• Benchmarking and lessons from global best practices.

Unit 5:

Leadership in Quality Management:

• How to develop a quality-focused leadership style.

• Tecgniques for Bbuilding and leading effective quality teams.

• Communication skills for promoting quality culture.

• Ethics and integrity in quality management.

• Future trends in quality management and digital transformation.