ITIL Lead Implementer

Overview:

Introduction:

This program is a comprehensive training program designed to equip professionals with the knowledge and skills necessary to lead IT service management (ITSM) initiatives within their organizations. It will provide you with a deep understanding of the ITIL framework and guide you in implementing ITIL best practices effectively.

Program Objectives:

At the end of this program, the participants will be able to:

• Understand the ITIL framework and its importance in enhancing IT service management.

• Gain proficiency in leading and managing ITIL implementation projects.

• Learn to identify and prioritize service improvement opportunities.

• Develop skills to create and manage service strategies, designs, transitions, operations, and continual service improvement.

• Explore real-world case studies and best practices for ITIL implementation.

• Prepare for the ITIL Lead Implementer certification exam (optional).

Targeted Audience:

• IT Managers and Directors.

• IT Service Managers.

• Project Managers.

• IT Consultants.

• Process Owners and Practitioners.

• IT Professionals aspiring to lead ITIL initiatives.

Program Outlines:

Unit 1:

Introduction to ITIL:

• Overview of ITIL and IT Service Management.

• Key ITIL Concepts and Terminology.

• ITIL Lifecycle Stages.

• ITIL Framework and Benefits.

Unit 2:

Service Strategy:

• Service Strategy Principles.

• Service Portfolio Management.

• Financial Management for IT Services.

• Demand Management.

• Business Relationship Management.

Unit 3:

Service Design:

• Service Design Principles.

• Service Level Management.

• Service Catalog Management.

• Capacity Management.

• Availability Management.

• IT Service Continuity Management.

Unit 4:

Service Transition and Service Operation:

• Change Management.

• Release and Deployment Management.

• Service Asset and Configuration Management.

• Event Management.

• Incident Management.

• Problem Management.

Unit 5:

Continual Service Improvement (CSI) and Exam Preparation:

• Principles of Continual Service Improvement.

• Key Performance Indicators and Metrics.

• CSI Models and Approaches.