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ITIL Lead Implementer
Overview:
Introduction:
This program is a comprehensive training program designed to equip professionals with the knowledge and skills necessary to lead IT service management (ITSM) initiatives within their organizations. It will provide you with a deep understanding of the ITIL framework and guide you in implementing ITIL best practices effectively.
Program Objectives:
At the end of this program, the participants will be able to:
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Understand the ITIL framework and its importance in enhancing IT service management.
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Gain proficiency in leading and managing ITIL implementation projects.
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Learn to identify and prioritize service improvement opportunities.
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Develop skills to create and manage service strategies, designs, transitions, operations, and continual service improvement.
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Explore real-world case studies and best practices for ITIL implementation.
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Prepare for the ITIL Lead Implementer certification exam (optional).
Targeted Audience:
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IT Managers and Directors.
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IT Service Managers.
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Project Managers.
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IT Consultants.
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Process Owners and Practitioners.
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IT Professionals aspiring to lead ITIL initiatives.
Program Outlines:
Unit 1:
Introduction to ITIL:
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Overview of ITIL and IT Service Management.
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Key ITIL Concepts and Terminology.
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ITIL Lifecycle Stages.
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ITIL Framework and Benefits.
Unit 2:
Service Strategy:
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Service Strategy Principles.
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Service Portfolio Management.
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Financial Management for IT Services.
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Demand Management.
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Business Relationship Management.
Unit 3:
Service Design:
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Service Design Principles.
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Service Level Management.
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Service Catalog Management.
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Capacity Management.
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Availability Management.
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IT Service Continuity Management.
Unit 4:
Service Transition and Service Operation:
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Change Management.
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Release and Deployment Management.
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Service Asset and Configuration Management.
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Event Management.
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Incident Management.
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Problem Management.
Unit 5:
Continual Service Improvement (CSI) and Exam Preparation:
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Principles of Continual Service Improvement.
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Key Performance Indicators and Metrics.
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CSI Models and Approaches.