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 Foundations of Institutional Excellence 27 Jan Tbilisi Georgia QR Code
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Strategy & Strategic Planning

Foundations of Institutional Excellence


REF : ST2805 DATES: 27 - 31 Jan 2025 VENUE: Tbilisi (Georgia) FEE : 5830 

Overview:

Introduction:

This training program introduces participants to the fundamental concepts and frameworks of Institutional Excellence, equipping them with the knowledge and tools to apply these principles within their organizations.

Program Objectives:

By the end of this program, participants will be able to:

  •  Understand the core principles of Institutional Excellence.

  •  Identify the key components that contribute to organizational performance.

  •  Learn the process of developing and implementing an excellence framework.

  •  Gain insights into quality management systems and performance measurement.

  •  Apply best practices and models for continuous improvement in the workplace.

Targeted Audience:

  •  Entry-level employees.

  •  Junior managers or supervisors.

  •  Administrative staff.

  •  New professionals in public or private institutions interested in organizational improvement.

Program Outlines:

Unit 1:

Foundations of Institutional Excellence:

  •  Definition and importance of Institutional Excellence.

  •  History and evolution of excellence models (e.g., EFQM, Malcolm Baldrige).

  •  Key principles of excellence: leadership, strategy, customer focus, and people management.

  •  Relationship between institutional excellence and organizational sustainability.

  •  Overview of quality management systems (QMS) and their role in excellence.

Unit 2:

Leadership and Strategic Management:

  • Role of leadership in driving institutional excellence.
  • Developing a vision and mission aligned with excellence principles.

  • Leadership styles that foster a culture of continuous improvement.

  • Strategic planning and its contribution to institutional excellence.

  • Successful leadership in excellence-driven organizations.

Unit 3: 

Process Management and Innovation:

  •  Understanding process management in the context of excellence.

  •  The role of innovation in achieving institutional excellence.

  •  Process improvement methodologies (e.g., Lean, Six Sigma).

  •  Measuring process efficiency and effectiveness.

  •  Tools and techniques for fostering innovation within organizations.

Unit 4: 

Customer and Stakeholder Focus:

  •  Identifying key stakeholders in the institutional excellence journey.

  •  The role of customer satisfaction in achieving excellence.

  •  Tools for measuring and improving customer experience.

  •  Best practices for stakeholder engagement.

  •  Strategies for incorporating customer feedback into process improvements.

Unit 5:

Continuous Improvement and Performance Measurement:

  • Importance of performance measurement in institutional excellence.

  • Key performance indicators (KPIs) for monitoring progress.

  • Importance of Implementing a continuous improvement culture in organizations.

  • Benchmarking and comparing performance with industry leaders.

  • Creating a feedback loop to ensure sustained excellence.