Facilities Management

Overview:

Introduction:

This training program provides participants with the essential skills and knowledge needed to oversee and maintain the physical infrastructure of an organization. Through hands-on learning and theoretical instruction, participants learn to enhance efficiency, reduce costs, and ensure the smooth functioning of facilities.

Program Objectives:

At the end of this program, the participants will be able to:

• Evaluate the current state of the delegates’ facilities management process.

• Understand the need for a proper operational & maintenance control center.

• Learn how to draw up a (preventive) maintenance concept, based on risk.

• Improve strategies to decide when and what to contract out.

• Accomplish an outsourcing strategy which helps you in realizing better results.

• Learn how to monitor performance and results.

• Understand how to operate and maintain their facilities as a "business within a business".

• Learn how to be able to share experience and knowledge with others.

Targeted Audience:

• Facilities managers.

• Building managers.

• Risk department.

• Administration department.

Program Outlines:

Unit 1:

Overview of Facilities Management:

• The Facilities Management process.

• Facilities Management as "a business within a business".

• Facilities planning.

• Facilities realization.

• Facilities operations & maintenance.

• Individual assessment - the current state of your facilities management process.

Unit 2:

The Basic Elements of Facilities Management:

• Strategic & annual planning.

• Design, build and maintain recycle.

• Operations & Services.

• Work planning & control.

• Maintenance & repair.

• Information management.

Unit 3:

Preventive Maintenance & Maintenance Strategy:

• Understanding risk.

• Risk-Based Maintenance - the methodology.

• Seven steps in developing an efficient and risk-based maintenance strategy.

• Defining maintenance tasks.

• Case study.

• Typical inspection & maintenance tasks for utilities.

Unit 4:

Outsourcing and Contracting:

• What to outsource and what not.

• Choosing the right contractor.

• How to manage this.

• Contract types.

• The contracting cycle.

• Service level agreements.

Unit 5:

Performance Monitoring & Benchmarking:

• Continuous improvement.

• Target setting as a starting point.

• Monitoring performance: develop and use Key Performance Indicators.

• The Facilities Management Balanced Scorecard.

• Benchmarking: how to set up a benchmark study.