Effective Frontline Leadership

Overview:

Introduction:

This training program is a specialized initiative designed to equip frontline supervisors and team leaders with the essential skills and knowledge needed to excel in their leadership roles. Through a customized program focusing on communication, team management, and problem-solving, participants learn to effectively lead and motivate their teams to achieve operational excellence.

Program Objectives:

At the end of this program, participants will be able to:

• Review the strong business case for its deployment and define engagement.

• Demonstrate to attendees how to gauge, maintain, and increase engagement

• Determine whether the leadership style has a good or negative effect on staff engagement.

• To encourage collaborative practice, acknowledge "the collective power of insight."

• Assess and improve motivation in light of theoretical models

• Recognize and put into practice team performance theories.

Targeted Audience:

• Frontline supervisors and team leaders.

• Newly promoted managers.

• Individuals transitioning into leadership roles from non-supervisory positions.

• Employees seeking to enhance their leadership skills at the operational level.

• Professionals looking to improve team performance and productivity at the frontline level.

Program Outline:

Unit 1:

Aligning Performance to Create Trust & Engagement:

• The power of trust.

• Collective wisdom to enhance decisions.

• Team purpose - Performance management, KPI’s and MBO’s.

• The importance of behaviours - Building a team charter.

• Performance audits, reviews, and implications.

• Evaluating potential and performance - Grid for talent management review.

Unit 2:

Harnessing Potential to Create Engagement: Motivation, Commitment and Competence:

• Task and job allocation - Right player right position.

• Improving team dynamics - positive and negative group behaviours.

• Successful delegation - The achieving results through the efforts of others.

• Motivating people - Core skills and practical steps.

• Enhancing productivity and alignment by balancing positive and negative interactions.

• Dealing with poor performance - Coaching for team and individual performance issues.

Unit 3:

Frontline Leadership to Capture Hearts and Minds:

• Self-review & evaluation of frontline skills that build engagement.

• Personality and management/leadership style - Psychometric assessment and review.

• Authentic leadership to inspire people to exceed performance expectations.

• The shadow of the leader - Impact and influence.

• Emotional Intelligence (EI) and its role in engagement.

• Creating the inspirational vision - The key elements of alignment.

Unit 4:

Employee Engagement and Business Success:

• What is employment engagement.

• The business case for engagement - Impacts business success.

• Analysis and measurement of engagement.

• The impact of frontline leadership on engagement, productivity, and commitment .

• What do engaging leaders actually do.

• What style of leadership does the role demand.

Unit 5:

Creating a Culture of Engagement through Generous Frontline Leadership:

• Core essential for generous frontline leadership.

• The front tine leadership challenge - Creating a culture of connection.

• Action planning against the employee engagement model.

• When engagement goes too far - Pitfalls of an overdone strength.

• Balancing pressure with performance.