Coaching Skills for Managers

Overview:

Introduction:

The Coaching Skills for Managers training program is a comprehensive initiative designed to equip participants with the necessary skills and tools to effectively coach and develop their teams. Through a blend of theoretical insights, practical exercises, and experiential learning, participants learn how to inspire, motivate, and empower their team members to achieve their full potential.

Program Objectives:

At the end of this program, participants will be able to:

• Utilize a coaching model, tools and techniques.

• know when to use coaching with staff and peers.

• Develop strong 1-2-1 interpersonal, listening and communication skills.

• Empower team members to identify their own goals and improvements.

• Connect individual staff to the strategic needs of your organisation.

• Build and maintain more positive, constructive working relationships.

• Retain high performers by giving them responsibility for and ownership of success.

• Establish a coaching relationship.

• Ask powerful questions, Generate new options and Set realistic goal.

Targeted Audience:

• Mid-level Managers aspiring to enhance their leadership abilities.

• Supervisors and Team Leaders seeking to improve their coaching skills.

• Human Resource Professionals involved in talent development.

• Executives aiming to foster a coaching culture within their organization.

• Leaders interested in mastering coaching techniques for effective leadership and team development.

Program outline:

Unit 1:

An Overview of Coaching:

• Describe coaching.

• Why is it so successful?

• Coaching is not what.

• What type of coaching do you do?

• Coaching as a management approach.

• The various applications of coaching, such as instant feedback, frequent meetings, performance, and continual improvement.

Unit 2:

How To Give Constructive Feedback:

• When to give feedback and how.

• Structuring a feedback conversation.

• 2 models for giving effective feedback: Situation-Behaviour-Impact and Pendleton’s feedback process.

• Phrases and statements to use.

• Introduction and practical implementation of coaching models for understanding learning styles, building rapport and trust, setting SMART objectives, and giving immediate/on the job coaching – Regular 121’s – Performance meetings.

Unit 3:

Understanding Individuals & Their Motives:

• Recognizing the world through others' perspectives.

• Understanding how beliefs, attitudes, and behavior are impacted.

• How to comprehend this and put it into practice in the workplace to enhance performance.

Unit 4:

Coaching Models:

• Using the GROW coaching model.

• Practice and application of GROW.

• Other coaching models: GROWTH, OUTCOMES, FUEL.

Unit 5:

Questioning:

• Powerful questions.

• Understanding question types and knowing when to use them.

• Active-Listening.

• Getting out of your own way!

• Listening at different levels.

• Finding amazing things in what your client has said.

• Conduct and Ethics: Coaching approaches, Ethical practice, Confidentiality.