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Leadership and Management
Coaching Skills for Managers
Overview:
Introduction:
The Coaching Skills for Managers training program is a comprehensive initiative designed to equip participants with the necessary skills and tools to effectively coach and develop their teams. Through a blend of theoretical insights, practical exercises, and experiential learning, participants learn how to inspire, motivate, and empower their team members to achieve their full potential.
Program Objectives:
At the end of this program, participants will be able to:
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Utilize a coaching model, tools and techniques.
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know when to use coaching with staff and peers.
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Develop strong 1-2-1 interpersonal, listening and communication skills.
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Empower team members to identify their own goals and improvements.
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Connect individual staff to the strategic needs of your organisation.
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Build and maintain more positive, constructive working relationships.
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Retain high performers by giving them responsibility for and ownership of success.
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Establish a coaching relationship.
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Ask powerful questions, Generate new options and Set realistic goal.
Targeted Audience:
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Mid-level Managers aspiring to enhance their leadership abilities.
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Supervisors and Team Leaders seeking to improve their coaching skills.
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Human Resource Professionals involved in talent development.
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Executives aiming to foster a coaching culture within their organization.
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Leaders interested in mastering coaching techniques for effective leadership and team development.
Program outline:
Unit 1:
An Overview of Coaching:
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Describe coaching.
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Why is it so successful?
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Coaching is not what.
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What type of coaching do you do?
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Coaching as a management approach.
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The various applications of coaching, such as instant feedback, frequent meetings, performance, and continual improvement.
Unit 2:
How To Give Constructive Feedback:
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When to give feedback and how.
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Structuring a feedback conversation.
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2 models for giving effective feedback: Situation-Behaviour-Impact and Pendleton’s feedback process.
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Phrases and statements to use.
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Introduction and practical implementation of coaching models for understanding learning styles, building rapport and trust, setting SMART objectives, and giving immediate/on the job coaching – Regular 121’s – Performance meetings.
Unit 3:
Understanding Individuals & Their Motives:
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Recognizing the world through others' perspectives.
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Understanding how beliefs, attitudes, and behavior are impacted.
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How to comprehend this and put it into practice in the workplace to enhance performance.
Unit 4:
Coaching Models:
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Using the GROW coaching model.
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Practice and application of GROW.
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Other coaching models: GROWTH, OUTCOMES, FUEL.
Unit 5:
Questioning:
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Powerful questions.
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Understanding question types and knowing when to use them.
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Active-Listening.
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Getting out of your own way!
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Listening at different levels.
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Finding amazing things in what your client has said.
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Conduct and Ethics: Coaching approaches, Ethical practice, Confidentiality.