Introduction:

In the business world, problem-solving and decision-making are essential for identifying challenges, analyzing solutions, and selecting the best course of action. These processes rely on critical thinking, logical analysis, and evaluating outcomes to ensure efficiency and effectiveness. This training program is designed to provide participants with the tools and techniques necessary to address challenges systematically and make informed decisions. By enhancing problem-solving and decision-making skills, participants will be better equipped to contribute to organizational success.

Program Objectives:

By the end of this program, participants will be able to:

Use psychological models to improve problem-solving and decision-making.
Strengthen creative and logical thinking for more effective decision-making processes.
Incorporate structured problem-solving techniques in workplace decision-making.
Challenge mental barriers and assumptions to enhance decision quality.
Lead teams in a way that fosters creativity, collaboration, and strategic decision-making.

Targeted Audience:

Managers.
Supervisors.
Team leaders.
Department heads.
Employees across all organizational levels.

Program Outline:

Unit 1:

The Psychology of Problem-Solving and Decision-Making:

Overview of psychological theories related to problem-solving and decision-making.
The role of personal values in shaping decisions.
Psychological types and their influence on lateral thinking.
Self-awareness and personal problem-solving preferences.
How to use team-based approaches, including the ZIGZAG model, to enhance lateral thinking.

Unit 2:

Developing Decision-Making Skills:

The split-brain theory in effective decision-making.
Encouraging openness to new ideas in decision-making.
Promoting idea flexibility and adaptability within teams.
The creative problem-solving process for individuals and teams.
How to implement the IDEAL problem-solving framework.

Unit 3:

Applying Effective Decision-Making in the Workplace:

Importance of fostering creative problem-solving for continuous organizational improvement.
Tools for identifying and eliminating barriers to creativity in problem-solving.
Differentiating between convergent and divergent thinking approaches.
Enhancing problem-solving with divergent thinking techniques.
Utilizing SCAMPER techniques to explore innovative solutions and improve decision-making.

Unit 4:

Eliminating Mental Blocks in Decision-Making:

Challenging self-imposed limitations and restrictive thinking patterns.
Expanding creative thinking through unconventional problem-solving methods.
Techniques for securing stakeholder buy-in for decision-making initiatives.
Tools for evaluating and refining innovative ideas for implementation.

Unit 5:

Leadership and the Problem-Solving Team:

Importance of aligning decision-making with corporate mission and strategic objectives.
Techniques for encouraging proactive, self-driven problem-solving initiatives.
Supporting informal innovation and fostering a culture of creativity.
Enhancing organizational communication for more effective problem resolution.
Processes involved in developing a structured personal action plan for leadership and decision-making.

Problem Solving and Decision Making