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Quality and Operational Auditing
Certified Manager of Quality Organizational Excellence ASQ CMQ OE
Overview:
Introduction:
This program is designed to prepare participants for the certification exam only.
The ASQ CMQ/OE training program prepares candidates for the CMQ/OE certification exam, covering quality management principles and organizational excellence frameworks. Successful completion of it equips individuals to lead quality initiatives and drive organizational excellence.
Program Objectives:
At the end of this program,the participants will be able to:
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Preparation for the ASQ CMQ/OE examination.
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Apply the components of the Body of Knowledge (BOK) to further focus their preparation efforts.
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Explain, through discussions, the main concepts in each of the BOK elements.
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Refine their thinking approach in preparation for the ‘constructed response’ section of the examination.
Target Audience:
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Quality management professionals aiming to enhance their skills and obtain the ASQ CMQ/OE certification.
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Managers and leaders responsible for driving quality improvement and organizational excellence initiatives within their organizations.
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Individuals seeking to advance their careers in quality management and demonstrate proficiency in leading organizational excellence efforts.
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Quality consultants and advisors guiding organizations in achieving and maintaining excellence in their operations.
Program Outlines:
Unit 1:
Quality Management Principles:
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Overview of quality management fundamentals.
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Understanding of quality philosophies and frameworks.
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Application of quality tools and techniques.
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Principles of customer focus and stakeholder management.
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Integration of quality management into organizational processes.
Unit 2:
Organizational Excellence Frameworks:
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Introduction to organizational excellence models (e.g., Baldrige Criteria, EFQM).
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Understanding criteria for assessing organizational performance.
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Application of excellence frameworks in various industries.
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Alignment of organizational goals with excellence criteria.
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Implementation strategies for organizational improvement.
Unit 3:
Strategic Planning for Quality and Excellence:
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Development of strategic quality plans aligned with organizational objectives.
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Integration of quality considerations into strategic planning processes.
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Setting measurable quality objectives and targets.
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Implementation of strategies for effective communication and deployment.
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Evaluation and continuous improvement of strategic quality plans.
Unit 4:
Continuous Improvement Methodologies:
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Overview of continuous improvement principles and methodologies.
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Application of Lean, Six Sigma, and other improvement tools.
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Conducting process assessments and identifying improvement opportunities.
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Implementation of improvement projects and initiatives.
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Measurement and evaluation of improvement outcomes.
Unit 5:
Leadership and Change Management:
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Understanding the role of leadership in quality management.
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Strategies for leading quality improvement initiatives.
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Effective change management techniques for organizational excellence.
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Building a culture of quality and continuous improvement.
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Leadership development and coaching for quality excellence.
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Preparation for the exam.