Certified Business Professional in Customer Service CBP

Overview:

Introduction:

This program is designed to prepare participants for the certification exam only.

This comprehensive training program delves into the intricate realm of data privacy, equipping participants with essential knowledge and skills to navigate the complex landscape of regulatory requirements and best practices. It empowers professionals to confidently manage data privacy within their organizations, ensuring adherence to global standards and fostering trust among stakeholders.

Program Objectives:

At the end of this program, the participants will be able to:

• Gain a comprehensive understanding of data privacy principles and practices.

• Ensure regulatory compliance with global data protection laws.

• Implement effective risk mitigation strategies in data handling.

• Integrate privacy by design principles into organizational processes.

• Navigate ethical considerations related to data privacy.

• Develop a global perspective on data privacy issues and solutions.

• Prepare for the Certified Information Privacy Professional (CIPP) exam.

Targeted Audience:

• Privacy Officers.

• Legal Professionals.

• IT and Security Specialists.

• Compliance Officers.

• Data Protection Officers.

• Business Executives.

Program Outlines:

Unit 1:

Introduction to Data Privacy:

• Overview of data privacy concepts.

• Historical context and evolution of privacy laws.

• Key privacy principles.

• Introduction to relevant privacy regulations

Unit 2:

Legal Framework and Compliance:

• In-depth exploration of major privacy laws ( GDPR, CCPA).

• Legal requirements for data processing.

• Data subject rights and obligations.

• Privacy impact assessments and compliance frameworks.

Unit 3:

Data Protection Practices:

• Data classification and mapping.

• Data retention and disposal strategies.

• Data breach response and notification.

• Consent and legitimate interests in data processing.

Unit 4:

Privacy Governance and Management:

• Role of Data Protection Officers (DPOs).

• Developing and implementing privacy policies.

• Privacy by design and default.

• Vendor and third-party risk management.

Unit 5:

International Data Transfer and Emerging Trends:

• Mechanisms for international data transfer.

• Emerging trends in data privacy ( AI, IoT).

• Ethical considerations in data handling.

• Exam preparation and review.

Note: This program is designed to prepare participants for the certification exam only.