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Business Performance Mastery
Overview:
Introduction:
This training program is an intensive program designed to equip participants with the skills and knowledge needed to excel in optimizing organizational performance. Through a combination of theoretical concepts and practical exercises, participants learn how to design, implement, and manage strategies that drive business success.
Program Objectives:
At the end of this program, the participants will be able to:
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Design, develop, and implement a strategy-based performance management action plan aligned with sustaining a high-performance culture and optimal financial outcomes.
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Identify and cultivate core behaviors essential for effective performance planning, including commitment to sound performance management principles.
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Understand the role of workplace motivation in influencing employee performance outcomes and learn proven strategies for rewarding and sustaining excellent performance.
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Ensure team unity and dedication to goals while managing expectations regarding how staff progress will be measured.
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Provide constructive feedback, continuous coaching, and adequate preparation for performance reviews to drive results and contribute to sustaining a high-performance culture within the organization.
Targeted Audience:
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Human Resource and Employment Relations.
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Personnel Staff.
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All Line Managers.
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Team Leaders.
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Supervisors.
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Learning & Development Departments.
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Training Officers.
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Supervisors who are or will be accountable for the use and application of performance management and appraisal techniques.
Program Outlines:
Unit 1:
Introduction to Performance Management:
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The Context and Business Case for Performance Management.
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Strategic and Integrated Performance Management.
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The Importance of Establishing a Culture of High Performance.
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The Principles and Building Blocks of Effective Performance Management.
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The Role of HR and Leaders within Performance Management.
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Motivational Theories, Models and their Role in Performance Management.
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The Psychological Contract in Practice.
Unit 2:
Performance Management: Setting Performance Objectives:
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What are the performance objectives?
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Key Elements of Performance Objectives – SMART.
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The Importance of Agreeing to Objectives.
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Quantitative and Qualitative Objectives.
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Developing SMARTMaC Objectives.
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Setting Objectives.
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Achieving Holistic Organization Integration – Vertical, Horizontal and Functional.
Unit 3:
Performance Management: Key Performance Indicators (KPIs):
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What are KPIs?
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Significance of Performance Objectives and KPIs.
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Developing the Best KPIs for Your Organization.
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Designing KPIs that Matter.
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The Value of the Balanced Scorecard (BSC).
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The Purpose of Employee Appraisal.
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Managing Challenges with the Employee Appraisal.
Unit 4:
Performance Management: Managing Performance:
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Monitoring Employee Performance with Ongoing Review.
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Addressing the Performance Gap – Proven Approaches to Solving Performance Problems.
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Managing a Performance Problem.
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Improving Attendance at Work – Resolving Absences and Sick Absences.
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Agreeing with the Performance Appraisal Rating.
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Performance Appraisal and the Link to Rewards and Recognition.
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Benchmarked Performance Appraisal Methods.
Unit 5:
Impact of Positive and Constructive Feedback and Coaching:
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Optimal Feedback Models to Provide Constructive and Developmental Feedback.
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Impact of Giving and Receiving Useful Feedback.
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Coaching for Effective Performance.
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Continuing Professional Development: Personal Development Planning (PDP).