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Quality and Operational Auditing
Advanced Strategies in Total Quality Management
Overview:
Introduction:
This training program offers a comprehensive exploration of strategic quality management, delving into its evolution, concepts, and dimensions.It provides participants with the tools to enhance organizational performance and drive continuous improvement.
Program Objectives:
At the end of this program, participants will be able to:
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Analyze the strategic dimensions of quality management and integrate strategic thinking into organizational processes.
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Conduct comprehensive situation analyses and stakeholder analyses to inform quality visions, missions, and goals.
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Develop and implement effective quality strategies, action plans, and operating plans aligned with organizational objectives.
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Utilize key performance indicators (KPIs) and quality measurement tools to monitor and evaluate the achievement of quality management strategies.
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Apply quality control methodologies and establish quality dashboards to drive continuous improvement and ensure organizational excellence.
Targeted Audience:
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Quality managers and Quality assurance professionals.
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Quality control personnel.
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Strategic planners.
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Business executives.
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Operations managers.
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Personnel involved in quality improvement initiatives.
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Professionals interested in enhancing organizational performance through strategic quality management.
Program Outline:
Unit 1:
Strategic quality management and strategic thinking:
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Quality evolution and concepts.
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Dimensions of product quality and service quality.
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Quality management system: the components.
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Evaluation of strategic management.
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The strategic planning and control process.
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Barriers to strategic implementation.
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The building blocks of strategic planning.
Unit 2:
Analysis of the Environment:
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Situation analysis tools in quality departments.
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Quality stakeholders analysis.
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Defining quality visions and missions.
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Developing a quality statement and Setting quality strategic goals.
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Identifying critical success factors in quality.
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Key result areas and key performance indicators.
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Core competencies and core values.
Unit 3:
Goals, objectives, and creative strategies:
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Goals, objectives, and targets for the quality division.
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Financial versus non-financial objectives.
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The use of key result areas in the quality sector.
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Adopting effective strategies to achieve excellence.
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Moving from critical success factors to strategic goals.
Unit 4:
Developing operating plans:
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Expanding SWOT for Strategies.
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The how-how technique to develop quality-related initiatives.
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Criteria for effective action plans.
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Linking goals, strategies, action plans, and budgets.
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Developing a quality department plan.
Unit 5:
Measuring quality Management strategy achievement:
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Approaches to quality control.
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Using Key Result Areas (KRAs) to create KPIs for process control.
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Examples of quality KPIs.
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Types of Measures, Quality dashboard.
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The balanced scorecard for the quality department.