Advanced Communication Skills

Overview:

Introduction:

This training program is tailored for individuals seeking to elevate their communication abilities to a higher level of proficiency. Through advanced strategies and personalized feedback, participants gain the skills and confidence needed to navigate complex communication scenarios with clarity, influence, and impact.

Program Objectives:

At the end of this program, the participants will be able to:

• Identify different approaches to interpersonal relationships.

• Improve organizational communications.

• Discover different personal listening styles.

• Develop skills in building rapport with others.

• Practice and use assertiveness skills in different situations.

• Assertively say No and disagree with others.

• Enhance the ability to influence different personalities.

Targeted Audience:

• Supervisors.

• Senior Managers.

• General managers who already have good communication skills and want to take them to the next level by developing advanced communication techniques and strategies.

Program Outlines:

Unit 1:

 Defining Effective Communication:

• Myths in Communication.

• Elements of Our Communication with Others.

• Communication Windows.

• Identifying Approaches to Interpersonal Relationships.

• Characteristics of Effective Communicators.

• Communicating within Teams.

• Organizational Communication.

Unit 2:

 The Art of Listening:

• The Personal Listening Profile.

• Identifying Listening Approaches.

• Active Listening Techniques.

• Effective Listening and Paraphrasing.

Unit 3:

 Understanding Others Filter Systems:

• Internal Representational Systems.

• Eliciting Meta Programs.

• Building Rapport with Others.

• The Heart of Effective Persuasive Communication.

• Using Questions as Probes.

Unit 4:

 Assertiveness Skills:

• Definition of Assertiveness.

• The Power of Self Talk.

• Assertive Rights and Corresponding Responsibilities.

• Learning How to Say No.

• Feedback and Assertiveness.

• Ten Activities to Practice Assertive Behavior.

Unit 5:

 Influencing Others:

• The secret of Influencing.

• What Makes an Effective Influencer.

• Influencing through Rapport.

• Sources of Individual Power.

• Understanding Influencing Styles.

• A Recipe for Successful Influencing.

• Influencing Different Personalities.